Service Desk Technicians – French

Timisoara, Romania

For one of our clients, a digital service provider, we are looking for several Service Desk Technicians with French skills to join their team in Timisoara, Romania.

Multi-tasking may be a challenge for some, but if it’s your kind of challenge, this job may be perfect for you. As a Service Desk Technician you’ll be a problem-solver, device & software technician and more – all while being positive and professional.

And you’ll also be a hero when you solve our customer’s challenges.

What you will be doing in this role:

  • Provide first line IT technical support (windows, office) with accurate and creative solutions to customer problems
  • Research, resolve, and respond to general issues (office, windows, outlook, internet…) received via telephone calls and e-mails from different kinds of customers
  • Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
  • Demonstrate excellent customer service at all times

Requirements: 

  • Spoken languages: advanced English and French
  • Previous service desk and customer care experience – highly appreciated
  • Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit
  • Availability to work in day shifts

The company offers: 

  • Good financial package: salary + benefits
  • Medical insurance
  • 3 to 8 weeks of training at the beginning of the contract