Service Desk Technicians – German

Timisoara

For one of our clients, a digital service provider, we are looking for several Service Desk Technicians with German skills to join their team in Timisoara, Romania.

As a Service desk technician you’ll be a problem-solver, device & software technician and more – all while being positive and professional.

And you’ll also be a hero when you solve customer’s challenges.

What will you do:

• Provide support to end users on a variety of issues including software, hardware, operating system and Microsoft Office by responding to calls, emails and personnel requests for technical support
• Identify, research, and resolve technical inquiries by documenting, tracking and monitoring technical issues to ensure a timely resolution for end users
• Create and assignsservice tickets that are submitted by end users who are experiencing technical difficulties by using helpdesk software
• Create, modify and maintain Active Directory user accounts, Office 365 email accounts and telephone extensions for new users or make changes to existing accounts
• Create ‘How to’ documentation to assist users with basic and/or recurring support issues
• Assist with special projects as needed

Requirements:

• Spoken languages: fluent German and English
• Previous service desk and customer care experience or technically skilled in common computer programs and systems
• Experience with diagnosing and resolving technical issues is a plus
• Customer oriented, interpersonal skills, listening skills, analytical skills and team spirit.
• Availability to work in day shifts

What’s in it for you:

• Central building offices with excellent view on the city, top facilities and equipment
• Competitive salary, performance bonus, meal tickets and gift vouchers
• Training opportunities
• Medlife medical package
• Extra vacation days
• Massage at the office day
• Fruits on the house
• Relocation package