Sr. Manager Operations REC (Region Europe Central)

Timisoara

Responsibilities:

  • Setting up the management team for REC (Region Central Europe)
  • Identification and scheduling and delivery management of project milestones and required tasks
  • Operations – Responsible for smooth & consistent operations of the center:
    — Establish work priorities, lead, supervise and manage all aspects of the REC Operational Teams;
    — Ensure the timely, efficient and accurate processing of all transactions specific to processes in
    scope;
    — Maintain agreed KPIs and performance targets to achieve required service levels;
    — Maintain a positive work environment and contribute to the training and development of the
    team members;
    — Successfully manage Client Relationship;
    — Ensure Harmonization of processes and Best Practice Sharing;
    — Act as Escalation Point for global process owners and overall stakeholders of migration and
    process improvement global projects;
    — Ensure consistent use of methodology & tools;
    — Manage interfaces to country organizations and other Shared Service Centers across LGS
    — Be an active escalation point for the countries of REC at LGS-T on day to day basis
    — Manage Disaster recovery
    — Manage Vendor relations

Key Interfaces:

  •  Head of Linde Global Services Timisoara
  • Transition Managers of LGS-T
  • Country and RBU Management Teams (esp. MD and Head of Sales/Marketing)
  • Other LGS Centre Heads
  • LGS –T RME Operational Management Team
  • LGS controllingRequired critical behaviors or competencies:Leadership
  • Proven experience in program management and change management of complex transformation projects and processes.
  • Stamina to live through the full program timeframe
  •  Create clear and concise messages, which effectively communicate how Shared Services supports organization’s strategic direction
  • Ability to achieve targets with teams not having a direct reporting line

Interpersonal

  • Capable of properly managing “confidential” information.
  • Ability to cultivate an environment focused on collaboration, performance, and customer satisfaction.
  • Ability to identify and document personal development goals and milestones.
  • Ability to build productive customer relationships.
  • Ability to work with all areas of the enterprise to build capabilities in the Linde Global Services organization.
  • Ability to make decisive decisions on difficult issues.
  • Ability to motivate team members.
  • Ability to build productive working relationships.
  • Ability to communicate effectively both orally and in writing.
  • Ability to generate team cooperation.

Supervision

  • Coach and motivate team members to optimize team effectiveness and enhance team interactions.
  • Ability to hold associates accountable for the achievement of established customer satisfaction levels.
  • Be viewed as a credible and sincere source of Shared Services thought leadership.
  • Ability to influence change in others through role modelling.
  • Ability to impact team morale, sense of belonging and participation.

Required key skills (functional/technical):

  • Excellent understanding of Order-to-Cash processes and (external) customer requirements
  • Good understanding of Operations, Quality management and SLA frameworks
  • Excellent team management skills with a strong result orientation
  • Understanding of budgetary and resource requirements
  • Excellent communication and interpersonal skills
  • Excellent persuasion, team management and conflict resolution skills
  • Mobile and ready for short notice business trips
  • Fluent command of German (C1) and EnglishRequired qualifications/experience:
  • University degree required
  • Min 5 years of management experience, Order-to-Cash or Sales/Marketing/Procurement roles
  • Experience in operational leadership role in Finance or Order-to-Cash