Technical Support Engineer – CLOSED

Timisoara, Romania

For one of our clients, a service provider in the translations industry, we are looking for a Technical Support Engineer to be located in Timisoara, Romania.

Key Responsibilities:

• Pre- and post-translation technical assistance for Project Managers/ Account Managers:
  • Provide assistance in converting documents from/into different formats
  • Provide assistance for any type of requests involving various file formats (Office files, XLIFF, properties, strings, XML, PO)
  • Filter the content of the files based on specific requirements
  • Record every aspect of the projects/tasks using the File Engineering dedicated systems
• Consultancy and Solutions for Automation:
  • Offer consultancy for Project Managers/Account Managers on various technical matters related to their projects (optimal workflows, automation of processes)
  • Set in place automation patterns for specific workflows and services in view of improving efficiency that can include: file filters, scripting, batch runs, etc.
  • Write, test and implement custom filters for projects with specific patterns

Job requirements:

• Language skills – English C1 (advanced level)
• Technical skills:
  • Basic Knowledge of common formats and document types, together with their associated challenges:
    • Markup Language documents: XML, YML, YAML, HTML
    • Office Formats – Microsoft Word, PowerPoint, Excel
    • Programming Formats: PO, PLIST, JSON, properties, etc.
  • Experience with various file format editors such as:
  • XML/HTML editors
  • Microsoft Office – Word, Excel, PowerPoint
  • Knowledge in working with a ticketing system is a plus
  • Knowledge of Java/C# development is a plus
• Competencies (stress management, organizational skills, etc.):
  • Strong demonstrable problem solving skills in a time-critical, technology led environment.
  • Strong organizational skills, with the ability to work independently as well as in a highly collaborative, team-based environment.
  • Strong written/verbal communication and presentation skills.
• Attitude
  • Friendly, level-headed, self-motivated, independent, trustworthy, ambitious, committed and a very strong team player.