Senior Project Manager

Timisoara, Romania

For one of our clients, a global translation company, we are looking for a Senior Project Manager to join their team in Timisoara, Romania.

The Senior Project Manager is responsible for managing client translation projects as part of the Project Management team. The main objective of this role is to coordinate the day-to-day delivery of translation services for their client(s) within their time-zone to meet delivery and financial objectives, handing over to other colleagues where required.

A Senior Project Manager typically handles multiple clients as part of a cluster, and is expected to support other clusters where the need arises as well as handle test projects to ensure the company is successful for new clients. Due to their experience, Senior Project Managers handle more complex clients autonomously and are able to act as the main interface to the client.

Key responsibilities:

Plan, organize and coordinate internal and external resources to ensure successful, on-time and within-budget delivery of the projects in accordance with the client’s Account Plan and target margin
Developing and maintaining relationships with clients and translators to ensure the company can proactively meet customer expectations as well as foster customer and translator satisfaction and loyalty
Act as an escalation point for team members working on client(s) where you are the lead for service delivery decisions, ensuring engagement with the wider account team for commercial decisions
Understanding your client’s key requirements and quality expectations, to ensure projects are configured to meet them, and that these are understood by all resources involved in the project
Ensuring client handbooks and related internal documentation are kept up to date and are informed by the Service Catalogue
Scoping and delivery of translation projects from the company service catalogue, ensuring alignment of output to the company service definitions, and that any deviation is flagged, managed and understood by company teams
Acting as the voice of the company’s service delivery, working with internal teams, suppliers and clients to ensure issues or improvements are discussed, reviewed and addressed
Ensure that project lifecycle is handled in accordance to key timeline measures and departmental KPIs
Continuous prioritization of the projects for your client(s), ensuring the right focus is applied to their projects. This includes usage of the global team to deliver against the timescales
Management of language assets for your clients, ensuring they are up-to-date and the correct versions are used for all relevant client requests
Proactive risk management of your projects, ensuring that risks are understood and where possible mitigated for, escalating as early as possible where appropriate
Where requested, participate in Account Planning sessions to ensure the delivery team can support our sales objectives as well as successfully joint-plan with the sales team
Working with the Quality Management team to ensure that delivery conforms to Quality System, including the raising and handling of quality actions, development of and adherence to quality plans, and coordination of training
Proactive identification of process and services improvement to help both teams and clients improve the cost-effectiveness, productivity and quality of processes
Lead the project management of Test Projects for new client prospects, to support the winning of new business and ensuring the company is setup for success
Coaching and mentoring of team members, and other junior colleagues, in the department to support their growth.

Behavioural skills:

Passion – we love colleagues who have a passion for translation and how it can help clients grow their business or solve communication challenges. Passion is also infectious, motivating others to succeed!
Thinking for the Long Term – we are on this journey for the long haul, and want to, where possible, put in place solutions that will last as the company scales. This can often be challenging in a fast-moving environment but is more often than not, the right thing to do
Problem solving – we expect our colleagues to be inquisitive problem solvers who seek to proactively explore challenges and new ideas for our clients and our business, basing decisions on evidence and aligning solutions to our company services
Commercially aware – we aim to make our clients happy by being their partner to solve their translation challenges. However, like them, we are a commercial organization and must ensure the work we do is sustainable. Striking the right balance between client and company is key, with the aim to create a win-win for us all
Entrepreneurial spirit – we have an entrepreneurial spirit in the company and love colleagues who can apply this to their departmental development by persisting with new and innovative ideas, with a tolerance of risk
Authority – we expect our colleagues can communicate confidently both externally and internally on their areas of expertise, putting forward the company viewpoint effectively by having an opinion
Continuous Improvement – we are committed to supporting our colleagues in their growth and development, helping employees expand their knowledge, skills and abilities, and apply the competencies they have gained to new situations. This extends to also expecting individuals to take a proactive role in their own Continual Professional Development, and actively looking for opportunities to grow their own skill and abilities