Service Rollout Manager – Closed

Timisoara, Romania

For one of our clients in the IT&C industry, we are looking for a Service Rollout Manager to complete their team in Timisoara, Romania.

The Service Rollout Manager (SRM) is responsible for managing and driving the deployment and configuration team and is the keeper/creator of all the necessary processes in the deployment and configuration phase of a project at web fb88. This role involves generating and implementing workflows, forward planning, efficient distribution of workload among team members, and clear communication with other departments/teams. Additionally, the SRM provides solid and detailed reporting to leadership. Join FB88 and take on this challenging role where you can contribute to the success of our projects. Apply now to be part of our dynamic team.

The most important task is to manage the deployment phase of the project actively and to coordinate from inception to execution to production handover. The SRM must have a clear understanding of the technical solution delivered to the customer and be fully involved in the transition from ordering through to acceptance in a production environment.

The SRM must demonstrate the ability to think critically through a process, anticipate challenges, prepare solutions in advance and identify inefficient processes and make recommendations for improvement.

Key responsibilities:

• Manage and drive the performance of the deployment and configuration team
• Set clear objectives, evaluate progress and instil a high-performance culture with focus on team work, service and communication excellence
• Set-up, manage and improve standards and procedures within the team
• Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate
• Manage the team and individual performance, technical and skills development
• Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together
• Cascade business objectives and targets to the team
• Review daily priorities and take appropriate action to ensure results are achieved
• Ensure high quality, up-to-date documentation exists for all service arrangements
• Forward plan of team’s activity at a daily / weekly / monthly level
• Reporting performance on a daily / weekly / monthly basis
• Attend daily and weekly meetings covering all areas from Quality, Progress and Reporting
• Track troubleshooting requirements and schedule follow ups

General requirements:

• Good knowledge of project management (PMI advantage) Organizational skills
• Communicate and proficient in use of online collaboration platforms: (Jira, QB, ZD etc)
• Allocation of work among involved parties
• Teamwork and excellent communication skills
• Writing of project-related documentation
• Clearly communicates project results to project team and leadership
• The ability to interact with the customers and their peers
• Proactive approach and self- confidence
• Negotiates effectively with immediate and cross-functional team Members

Candidate profile:

• Experience leading and developing a team
• Previous experience in a Service Provider or Managed Service business
• Able to juggle priorities to meet deadlines without cutting corners
• Follow up on and take responsibility for unresolved issues or escalations
• Experience of driving change initiatives in a service environment
• Experienced and conversant in Operational Schedules
• Able to develop effective relationships internally at a variety of levels and work closely with commercial departments such as product development
• Effective interpersonal and communication skills
• Experience improving and developing the knowledge & skills of others
• Able to work on own initiative to develop the team
• Knowledge of ICT (services, infrastructure, enterprise software)
• People management skills
• Good communication, negotiation and presentation skills
• Positive and professional attitude
• Ability to work to tight deadlines
• Adaptable/flexible, Analytical mind, Problem solver, Stress resistant, Team player
• Flexibility in working outside office hours willing to travel abroad when required
• Experience communicating & managing via online collaboration platforms: (Jira, QB, ZD)
• MS Office (Excell, Word, Outlook etc.)
• English – advanced
• University education