Sr. Manager Operations REC (Region Europe Central)-Closed

Timisoara

Responsibilities:

• Setting up the management team for REC (Region Central Europe)
• Identification and scheduling and delivery management of project milestones and required tasks
• Operations – Responsible for smooth & consistent operations of the center:
  — Establish work priorities, lead, supervise and manage all aspects of the REC Operational Teams;
  — Ensure the timely, efficient and accurate processing of all transactions specific to processes in
  scope;
  — Maintain agreed KPIs and performance targets to achieve required service levels;
  — Maintain a positive work environment and contribute to the training and development of the
  team members;
  — Successfully manage Client Relationship;
  — Ensure Harmonization of processes and Best Practice Sharing;
  — Act as Escalation Point for global process owners and overall stakeholders of migration and
  process improvement global projects;
  — Ensure consistent use of methodology & tools;
  — Manage interfaces to country organizations and other Shared Service Centers across LGS
  — Be an active escalation point for the countries of REC at LGS-T on day to day basis
  — Manage Disaster recovery
  — Manage Vendor relations

Key Interfaces:

•  Head of Linde Global Services Timisoara
• Transition Managers of LGS-T
• Country and RBU Management Teams (esp. MD and Head of Sales/Marketing)
• Other LGS Centre Heads
• LGS –T RME Operational Management Team
• LGS controllingRequired critical behaviors or competencies:Leadership
• Proven experience in program management and change management of complex transformation projects and processes.
• Stamina to live through the full program timeframe
•  Create clear and concise messages, which effectively communicate how Shared Services supports organization’s strategic direction
• Ability to achieve targets with teams not having a direct reporting line

Interpersonal

• Capable of properly managing “confidential” information.
• Ability to cultivate an environment focused on collaboration, performance, and customer satisfaction.
• Ability to identify and document personal development goals and milestones.
• Ability to build productive customer relationships.
• Ability to work with all areas of the enterprise to build capabilities in the Linde Global Services organization.
• Ability to make decisive decisions on difficult issues.
• Ability to motivate team members.
• Ability to build productive working relationships.
• Ability to communicate effectively both orally and in writing.
• Ability to generate team cooperation.

Supervision

• Coach and motivate team members to optimize team effectiveness and enhance team interactions.
• Ability to hold associates accountable for the achievement of established customer satisfaction levels.
• Be viewed as a credible and sincere source of Shared Services thought leadership.
• Ability to influence change in others through role modelling.
• Ability to impact team morale, sense of belonging and participation.

Required key skills (functional/technical):

• Excellent understanding of Order-to-Cash processes and (external) customer requirements
• Good understanding of Operations, Quality management and SLA frameworks
• Excellent team management skills with a strong result orientation
• Understanding of budgetary and resource requirements
• Excellent communication and interpersonal skills
• Excellent persuasion, team management and conflict resolution skills
• Mobile and ready for short notice business trips
• Fluent command of German (C1) and EnglishRequired qualifications/experience:
• University degree required
• Min 5 years of management experience, Order-to-Cash or Sales/Marketing/Procurement roles
• Experience in operational leadership role in Finance or Order-to-Cash